Adela Novac is a highly motivated and people-orientated trainer with a Masters degree in Business and over 12 years of experience in the aviation industry as a senior cabin crew member. Currently pursuing an Executive Master in Hospitality at Les Roches Marbella, Adela has been trained and certified by the International Etiquette and Protocol Academy of London. As a Brand Ambassador for Tarom Airlines, she represented the company within the SkyTeam alliance, engaging with international dignitaries. Adela is now an International Business Etiquette Coach & Cross-Cultural Specialist at Centrul de Excelență în Protocol și Etichetă and a Soft skills Trainer at Webhelp in Bucharest, Romania. With a deep understanding of human behavior and connection, Adela believes in the importance of professionalism and good manners in the corporate world. Her diverse experience, training, and commitment to excellence make her a valuable asset in the field of business etiquette and cross-cultural communication.