Diana Lazăr is a distinguished professional in the field of customer communication, currently serving as the Chapter Lead Customer Communication at ING Romania. With a robust educational background from 'Alexandru Ioan Cuza' University in Iasi, Romania, Diana holds a Master's Degree in Business Information Systems and a Bachelor's Degree in Economics with a specialization in Marketing.Her career is marked by a deep commitment to enhancing customer interactions and leveraging data-driven strategies to improve customer experiences. Diana's expertise is further highlighted by her active participation in professional groups such as the Database Marketing and Power BI: Business Intelligence Dashboards, Analysis for Analysts & Chief Operating Officers on LinkedIn, where she engages with industry peers to share knowledge and insights.Fluent in English and French, Diana brings a global perspective to her role, effectively managing and innovating customer communication strategies in a dynamic banking environment. Her professional journey reflects a continuous pursuit of excellence and a keen understanding of the intersection between technology and customer service.Diana's leadership at ING Romania is not just about managing teams but also about inspiring change and fostering an environment where communication strategies align seamlessly with customer needs and business goals.