Karen Letran is the Head of Customer Success at PayTabs, a company that provides comprehensive payment solutions for SMEs and enterprises in multiple markets, including online and offline e-commerce, m-commerce, and social commerce solutions for merchants and retailers operating in MENA and Asia. Today, PayTabs safely and securely processes transactions in 168 countries while facilitating seamless integration for merchants across 49 industries. Letran has been with the company for almost three years, first coming on board as the enterprise account manager. She has focused on perfecting customer experience for ten years and has developed expertise in business planning, business management, coaching, and team management. An entrepreneur as well, Letran is the founder and operator of Pinoy Delicious Restaurant and La Lea Couture, which she still runs today. Running these businesses provides her with unique insight that further informs her role with PayTabs in providing payment solutions for SMEs. Her former roles also include being a business development manager at Procco Financial Services for eight years and a collection and credit controller for Osama Al Thawadi Group for just shy of three years. Letran received her Bachelor of Arts degree in communication arts at Bicol University and attended the Bahrain Institute of Banking and Finance.