Diana Cheptene is a distinguished retail sales manager with extensive experience in managing high-performing stores and teams, primarily during her tenure at Swarovski in the United Arab Emirates from 2012 to 2020. As an Area Retail Sales Manager, Diana adeptly handled the sales operations for eight accounts, significantly enhancing customer satisfaction by improving service quality in prime malls from 60% to 93%. Her strategic initiatives not only exceeded sales goals annually but also expanded the customer database substantially.Her role included critical tasks such as merchandising, budget preparation, and inventory control, alongside managing store renovations and relocations. Diana's leadership was instrumental in achieving a remarkable 31% sales increase in 2017 compared to the previous year. Her ability to identify and nurture talent within her teams ensured sustained sales excellence and operational efficiency.Currently based in Germany, Diana continues to focus on retail management while also contributing to e-commerce product development at Shopify, supporting over a million entrepreneurs globally. Her professional journey is marked by a commitment to excellence, strategic growth, and customer satisfaction, making her a prominent figure in retail management and business operations. Diana's profile can be found on LinkedIn for further professional insights and connections.