Irina Condrea is a seasoned Customer Service Specialist with a robust background in the banking sector, having contributed significantly at Citibank Romania and the Royal Bank of Scotland. Her expertise spans handling complex customer complaints, managing inquiries, and ensuring the prevention of fraudulent transactions. Irina's career trajectory showcases her growth from a Customer Care Representative to a Customer Service Specialist, where she took on the responsibility of investigating intricate issues, particularly for preferred customer segments.Her role at the Royal Bank of Scotland as a Cards Fraud Analyst and Chargeback Officer further highlights her skills in identifying and mitigating fraud, enhancing her ability to manage sensitive customer transactions and disputes. Irina's leadership capabilities were evident during her tenure as a Team Leader at Webhelp, where she was instrumental in driving team performance and developing procedural improvements.Fluent in Romanian, English, and French, Irina is a graduate of the University of Bucharest, holding a degree in Romanian-French from the Faculty of Literature. Described as energetic, enthusiastic, and sociable, she is committed to continuous learning and excels in collaborative environments. Irina's professional journey is marked by a dedication to excellence in customer service and a proactive approach to challenges in the dynamic banking industry.