IT Operations specialist certified ITIL, with strong technical skills and a great sense of service. Experienced, with overall control of all operational aspects of an information system from service desk to the operability of the infrastructure through the management of a wide range of IT projects worldwide. Able to adapt to any kind of environment to find practical and effective solutions in accordance to business needs. I am able to manage (directly or indirectly) resources in a multicultural environment and mutli-site.