Sorin Alupoaie is the founder of Swifteq, a company developing intelligent assist apps for customer service agents. An experienced software technologist and entrepreneur, he loves shipping products that solve painful customer problems. Sorin strongly believes that any Customer Service interaction represents a huge opportunity for a business to listen and improve how they deliver value to customers. Insights and automations enabled by Artificial Intelligence should be used to remove friction from these interactions and provide a better and faster service.