Co-founder of the Center for Civic Design. Passionate about making interactions with government effective and enjoyable, giving design literacy to elections and other government workers, and on a mission to ensure voter intent through design. Because democracy is a design problem.Still focused on user research, usability, plain language, accessibility. I love learning about people around the world and using those insights to design products where people matter. Author of three books: A Web for Everyone: Designing Accessible User Experiences (with Sarah Horton)Storytelling for User Experience (with Kevin Brooks) Global UX: Design and Research in a Connected World (with Daniel Szuc_And...Publishes, presents and teaches workshops on personas, usability and user research, plain language, and accessibility. Served on federal advisory committees for voting system design and Section 508. Before I was seduced by a little beige computer into software, us