Happy Agility ^Companies

81% of companies now expect to compete mostly on the basis of CX. —Gartner, 2017. 1/3 of customers will leave a brand after one bad experience; 92% after three. —PWC. 41% of companies track basic data about customer interactions in order to improve them. —Forrester, 2016. 86% of customers are willing to pay more for a great experience.